When you buy a #madeinitaly product you become a promoter of craftsmanship, beauty and uniqueness.

Light House Accessories ships to Switzerland and worldwide, ensuring fast, secure, and trackable deliveries.

Shipping in Switzerland

• Carrier: Swiss Post – Priority
• Delivery time: 1-2 business days
• Shipping costs:
  • CHF 8.– for orders up to CHF 99.–
  • CHF 12.– for bulky packages
  • Free for orders over CHF 150.–

All orders are shipped with a tracking number.

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International Shipping

• Carrier: DHL Express
• Delivery time: 2-5 business days, depending on the country
• Shipping costs: calculated automatically at checkout based on weight and destination
• Tracked shipping with link to monitor package status

Please note:

Any customs duties, local taxes, or import fees are the responsibility of the recipient and are not included in shipping costs.

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Processing Time

• Orders with items in stock are shipped within 24 business hours from payment confirmation.
• Orders with products not immediately available will be shipped as soon as all items are in stock.
• In case of delays due to suppliers or the carrier, you will receive an email notification.

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Return Policy

Our customers’ satisfaction is our priority. If you are not satisfied with your order, you may return it within the specified terms.

How to Process a Return

1. Report the return within 14 days of delivery by writing to:
   [email protected]
2. Include in the package:
   • Products unused and in original condition
   • The order number or receipt
3. Ship the package to: Light House Accessories
   Via della Gallinazza 10A
   6600 Locarno – Switzerland

Return shipping costs are the responsibility of the customer, except in case of defective products or shipping errors on our part.

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Refund

• The refund will be processed within 14 days of receiving and verifying the returned merchandise.
• Only the value of the products will be refunded, excluding initial shipping costs.
• In case of damaged or visibly used items, we reserve the right to deduct a percentage from the refund.

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For Questions or Assistance

We are always available to clarify any questions.

Email: [email protected]
Address: Via della Gallinazza 10A, 6600 Locarno, Switzerland
Website: www.lighthouselocarno.ch