Light House Accessories ships to Switzerland and worldwide, ensuring fast, secure, and trackable deliveries.

Shipping in Switzerland

• Carrier: Swiss Post – Priority
• Delivery time: 1-2 business days
• Shipping costs:
  • CHF 8.– for orders up to CHF 99.–
  • CHF 12.– for bulky packages
  • Free for orders over CHF 150.–

All orders are shipped with a tracking number.

International Shipping

• Carrier: DHL Express
• Delivery time: 2-5 business days, depending on the country
• Shipping costs: calculated automatically at checkout based on weight and destination
• Tracked shipping with link to monitor package status

Please note:

Any customs duties, local taxes, or import fees are the responsibility of the recipient and are not included in shipping costs.

Processing Time

• Orders with items in stock are shipped within 24 business hours from payment confirmation.
• Orders with products not immediately available will be shipped as soon as all items are in stock.
• In case of delays due to suppliers or the carrier, you will receive an email notification.

Return Policy

Our customers’ satisfaction is our priority. If you are not satisfied with your order, you may return it within the specified terms.

How to Process a Return

1. Report the return within 14 days of delivery by writing to:
   [email protected]
2. Include in the package:
   • Products unused and in original condition
   • The order number or receipt
3. Ship the package to: Light House Accessories
   Via della Gallinazza 10A
   6600 Locarno – Switzerland

Return shipping costs are the responsibility of the customer, except in case of defective products or shipping errors on our part.

Refund

• The refund will be processed within 14 days of receiving and verifying the returned merchandise.
• Only the value of the products will be refunded, excluding initial shipping costs.
• In case of damaged or visibly used items, we reserve the right to deduct a percentage from the refund.

For Questions or Assistance

We are always available to clarify any questions.

Email: [email protected]
Address: Via della Gallinazza 10A, 6600 Locarno, Switzerland
Website: www.lighthouselocarno.ch